Cockpit for Customer Success Team
Continuously optimize your customer satisfaction
Gain a precise view of your team's skills and each customer interaction. Quickly identify areas for improvement in your customer service and optimize your satisfaction rates.
Maximize the potential of your customer interactions
Onboarding times cut in half
+30% conversion rate
Average cart increased by 20%
20% faster sales cycle
Continuously optimize your customer support
Empower your teams to become experts in their field and product by leveraging on-the-ground realities and observed best practices.
Gain a comprehensive view of each stage in your pipeline
Identify and manage risks in real-time
Uncover hidden opportunities and needs within your market
Uncover the true voice of your customers
Efficiently capitalize on your customer interactions and align all your teams with a common reality.
Discover all the feedback and expectations of your customers.
Anticipate their future challenges, questions, and concerns.
Build an extraordinary customer experience.
Establish a real coaching culture
Every customer interaction becomes an opportunity for improvement for all your teams. Share best practices and use them to help your sales teams achieve excellence.
Provide unlimited access to best practices.
Provide constructive feedback based on reality.
Implement personalized and highly effective onboarding journeys.
Reveal your customer success team true potential
Conversational intelligence in service of your growth.
Accelerate your new hires onboarding
Help your new sales representatives draw inspiration from the best elements and practices right from their arrival.
Provide continuous progression
Simplify the tracking of progress and areas for improvement, enabling you to act quickly to enhance performance.
Sustainably increase your sales
Enhance the overall efficiency of your sales team, improving customer satisfaction and reinforcing operational excellence.
Everything you need to optimize performance
Features designed to make your life and your team's lives easier.
Recordings, transcriptions, and summaries of all your meetings thanks to AI
Identify your teams' shortcomings at a glance
All your clients and prospects interactions in one place
Intuitive and streamlined collaboration for all of your teams
Integration with your tools in the flow of work
Advanced measurement and reporting tools
Privacy and security of your data
Connect all your favorite tools
Take advantage of Cockpit directly in your business tools: calls, visio or CRM. Easy to install. Easy to use.
Frequently Asked Questions
Cockpit can be installed relatively quickly, and TrainX can be deployed for some of our customers within 48 hours, thanks to automatic quiz generation. RecordX is also quick to set up. Integration with your CRM and other tools takes just a few minutes.
Both products are highly complementary. TrainX focuses on the 'theoretical' part by training your teams in mastering key knowledge and providing a detailed analytical view of their level. RecordX deals with the 'practical' part by recording and analyzing all your customer interactions. This allows your teams to quickly and effectively improve their skills, particularly by absorbing the best practices observed in the field. With Cockpit, you are providing your teams with the best solution to continually enhance their performance.
Yes. Although it is strongly recommended to associate both products for performance purposes, it is possible to dissociate them.
The cost depends on various factors (number of users, commitment, products used, etc.). Our teams will be happy to give you a demo of our solution and answer your questions.
Cockpit is connected to GPT-4 for both TrainX and RecordX. In this way, we have designed several features to offer a valuable time-saving experience to our users. We rely on your content (Notion, Google Doc, PDF, Confluence, Help center...) made available to automatically generate your first 200 quizzes."
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